Return Policy

Returns
All returns or exchanges must be filed within 14 days of receiving your order. In the event of an exchange/return, the customer is responsible for the cost of return shipping. All items must be returned unused and in their original packaging.

Gift cards are non-returnable.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 30 business days depending on the credit card processor used. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at store@teamrubiconusa.org.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Shipping 
To return your product, please mail your product to: 

Team Rubicon
C/O TVP 
Attn: Returns 
612 Corporate Way
Unit 2
Valley Cottage, NY 10989


The customer is responsible for paying shipping costs for returns. Please email us at store@teamrubiconusa.org if you are returning an item. 

Shipping charges for delivery are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Delivery times for your exchanged product to reach you vary based on delivery location.

If you are shipping an item worth over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.